Search Turn Consulting - Kevin Bailey

Services

Revenue Capture
- Enterprise-wide revenue leakage diagnostics
- Benchmarking
- Quantifying revenue leakage
- Capturing revenues
Working Capital Management
- Expense Analysis and Management strategies
- Improving Cash Management, Credit and Collections
- Eliminating or reducing post-billing adjustments
Technology, Process and Organizational Effectiveness
- Marketing and Sales effectiveness
- IT Service Management
- Process Improvement
- Organizational design and performance measurement
- Operations reviews and readiness assessments
Customer Relationship Management
- Contact center performance reviews
- Customer segmentation analysis, profitability and servicing costs
- Tailoring customer care to segment-specific economics
- Customer churn and retention analysis



STC Principals have served the following industries:
Communications Utilities and Energy Manufacturing and Distribution Higher Education Pharmaceutical	Healthcare and Medical Devices Financial Services Transportation Government